Is providing great service in your call centre a problem?
Is training new team members a problem? It may be easy to provide basic training for the main tasks in your call centre but there are dozens of issues that may occur from time to time that team members are not so familiar with.
Maybe the call centre or your sales staff get a call regarding a product warranty return or the wrong goods have been delivered or there are problems with the product. These things may happen rarely but you want these tasks to be handled promptly and efficiently.
We have the solution with eOnTime™ ezyFind that can provide quality information for every issue that arises with just a few clicks and keystrokes.
Because seeing is believing, why not contact us to arrange a demonstration.