Provide great service in your call centre
Maybe your call centre or sales staff get a call regarding a product warranty return or the wrong goods have been delivered or there are problems with the product. These things may happen so rarely that your staff are not sure exactly how to process the matter, but you want everything handled promptly and efficiently.
We have the solution with eOnTime™ ezyFind that can provide quality information for every issue that arises with just a few clicks and keystrokes. See sample data here.
eOnTime™ also greatly assists with onboarding.