eOnTime™ takes a unique approach to scheduled task management. Below we provide answers to the most frequently asked questions.
1. Why do we need eOnTime™?
We know that most companies have competent and loyal staff. But they can simply forget when and/or how exactly to do a task. Unfortunately these oversights can lead to bigger problems including loss of valuable time, credibility and customers; and even penalties or fines for non-compliance.
eOnTime™ automatically sends task due emails that include the standard operating procedure (SOP) and other supporting information to assist with executing routine tasks efficiently and on time.
2. Why not set task reminders in our CRM application or MS Outlook?
CRM applications are typically client centric and do not have functionality for task reminders in other areas. Task reminders that staff members set for themselves in Outlook or similar application generally lack the detail required for someone new to the task. The reminder is trapped in the users device or account and others may not even know of its existence. If a task is not completed when due there is generally no automatic escalation. eOnTime™ addresses all of these issues.
In summary, there are 5 things you can do in eOnTime™ to manage task reminders that you cannot do in Outlook:
- Easily move all recurring reminders from one account to another
- Access someone else's account if they are absent to see if there are reminders that need to be actioned
- Setup an irregular schedule for reminders
- Send a task overdue emails to the responsible person and escalate the matter to management
- Easily turn on/off reminders for a given task
Also, if you accidentally 'Dismiss' a reminder in Outlook it will not pop-up again.
3. What are scheduled tasks?
These are your tasks that require completion on a fixed and regular frequency such as weekly, monthly or annually. Listed below is a small sample of the hundreds of scheduled tasks completed by back office and operations management staff.
check first aid cabinet and order stock as necessary
safety inspections of equipment
prepare and submit business activity statement (BAS)
check stationery supplies and replenish as required
prepare and distribute end of period accounting reports
review stock minimums
Scheduled tasks should not be confused with ad-hoc tasks such as following up customer inquiries, invoicing or sales order entry.
4. Won't staff think this is like big brother?
When introducing eOnTime™ staff need to understand the benefits to both themselves and the organisation. It is vital to have your staff engaged to ensure their valuable knowledge is recorded. We have seen that staff members willingly add new tasks to eOnTime™ when they experience the benefits.
5. Is eOnTime™ suitable for my business?
eOnTime™ will be most effective if your business has 6 or more full-time staff members in back office and operations management.
eOnTime™ is designed to manage a stand-alone organisation with or without branches. If you have branches, Tasks and Project Templates can be set-up by head office then easily rolled out to branches. This also applies to a franchise (head office) with systems that can flow through to franchisees (branches).
6. What if I want to store my data in-house?
You can keep some or all your SOP's, policies, forms, guidelines, etc. in-house if you prefer. You then simply refer to the necessary documents in eOnTime™ and still get the main benefits.
7. What are the system requirements?
eOnTime™ is a cloud- based SaaS (Software as a Service) application. All you need is a PC and a browser to maintain your data. Emails can then be managed from a PC, tablet or smart phone.
8. What if we need some extra reports or other changes?
eOnTime™ should meet the requirements of most organisations. However, we are constantly making improvements and adding new features, so please contact us with any questions, suggestions or special requirements.
9. What does it cost?
Subscriptions start at $250 per month (excluding GST) for up to 250 tasks, 6 users and one branch. Plans can be tailored to meet your requirements. This low subscription cost is recovered when 6 users average saving just 5 minutes a day. Actual savings vary with some users estimating savings of 30 minutes per day. This combined with the many other benefits should provide a compelling net saving. Contact us for a quotation.
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